This Web Hosting Agreement is between Cantech Networks and the person/ persons who use our web hosting and domain service. Please read carefully to ensure you understand our terms before purchasing any of our products or services.
Cantech Networks provides shared hosting, reseller hosting, wordpress hosting, cloud hosting, virtual private server hosting, cloud server hosting, dedicated server hosting, SSL certificate, code guard, site lock, email hosting, G-suite, server management, website builder etc. All customer should be agree prior to signup for any of the services from www.cantech.in Cantech Networks reserve all rights to suspend, terminate or cancel any or all service provided at any time.
Any complaints about a customer's violation of the TOS should be sent to [email protected] The TOS supersedes any other agreement with Cantech Networks, whether written, oral by conduct or otherwise
The TOS and any other agreement for Cantech Networks services, will be governed by and construed in accordance with the laws of the State of Gujarat, India without reference to its conflicts of laws principles.
Cantech Networks servers and other infrastructure may be used for lawful purposes only. Transmission, storage, or distribution of any information, data, or material in violation of any applicable law or regulation, or that may directly facilitate the violation of any particular law or regulation is prohibited. This includes, but is not limited to: copyrighted material; trademarks; trade secrets or other intellectual property rights used without proper authorization; material that is obscene, defamatory, constitutes an illegal threat, or violates export control laws. Additionally, in purchasing Cantech Networks services, all Cantech Networks customers certify that they and/ or the organization they represent in procuring services from Cantech Networks are not, nor have been designated, a suspected terrorist as defined by the Constitution of India; are not owned or controlled by a 'suspected terrorist' as defined by the Constitution of India; and are not on, are not a member of, related to, associated with, or controlled by any organizations listed as terrorist by the Govt. Of India.
The customer is solely responsible for security of any software/ scripts installed in their account. You must maintain proper permissions to all folders and files in your website and should keep passwords and other login credentials safe. We advise you to use strong password and keep changing them at least once in a month.
If a customer's server is involved in an attack on another server or system, it will be suspend/ terminate and an immediate investigation will be launched to determine the cause/ source of the attack. In such event, the customer is responsible for the cost to rectify any damage done to the customer's server and any other requirement affected by the security breach.
Shared hosting accounts can be used purely for web hosting alone. It cannot be used for backup for storing data, software distribution, storing large pdf files, high resolution images etc. Content not used for a website cannot be stored in it's space. Only normal contents such as html pages, scripts, images related to website, database can be hosted in a shared space. Audio/ Video and high resolution images storage is not allowed in shared accounts.
Any violation found or reported to any of the above clauses will result in account suspension or termination with or without notice.
Sending unsolicited bulk and/ or commercial messages over the Internet (known as "spamming") is prohibited, regardless of whether or not it overloads a server or disrupts service to Cantech Networks customers. The term "spamming" also includes, but is not limited to, maintaining an open SMTP policy, engaging in spamming using the service of another ISP or IPP and referencing in the spam a web site hosted on a Cantech Networks server, and selling or distributing software (on a web site residing on a Cantech Networks server) that facilitates spamming. Violators will be assessed a minimum fine of Rs.10000 and will face immediate suspension. Cantech Networks reserves the right to determine, in its sole and absolute discretion, what constitutes a violation of this provision.
Sites that are advertised using SPAM cannot be hosted in our servers.
The following are the general mailing policy used in Cantech Networks servers :
150 average emails can be sent per hour also depends which plan you are using. If you exceed beyond this limit, you will get a bounce back message. If you get such errors, please try sending after 1 hour.
Number of times you check to the mail server via POP3/ IMAP is restricted to 30. If you exceed this, you will get a failed login error. Connecting to mail server once in 10 min is ideal.
Catch all or default mail id must be set to fail. This is to avoid stacking of unnecessary spam mails in the server which finally results in large number of inode creation in the file system.
Violations of system or network security are prohibited and may result in criminal and civil liability. Examples of system or network security violations include, without limitation the following: unauthorized access to or use of data, systems or networks, including any attempt to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without express authorization of the owner of the system or network; interference with service to any user, host or network including, without limitation, mail bombing, flooding, deliberate attempts to overload a system and broadcast attacks; forging of any TCP-IP packet header or any part of the header information in an email or a newsgroup posting.
Use of Cantech Networks services or equipment for creating or sending Internet viruses, worms or Trojan horses, or for pinging, flooding or mail bombing, or engaging in denial of service attacks is prohibited. It is also prohibited for any customer to engage in other activity that is intended to disrupt or interfere with, or that results in the disruption of or interference with, the ability of others to effectively use Cantech Networks services and equipment (or any connected network, system, service or equipment) or conduct their business over the Internet.
1. Email Disk Usage
Stacking large number of emails increases inodes and results in file system corruption. It also hinders various server level processes from functioning at normal load. Hence all mails has to be downloaded from the server then and there. Hosting accounts cannot be used as email storage space. Sites that use higher than this limit has to be upgraded to next available accounts such as corporate or semi dedicated account based on the usage. Failing to upgrade the account will result in suspension or termination of that particular website.
2. Disk Space Usage
Only files required for running of the website such as html,php etc can be hosted. Zip archives, downloads, videos, audio files and other software or warez downloads are strictly prohibited. Hosting space cannot be used for data storage or backup dumping. It cannot be used for file sharing, spam software downloads, software key downloads etc. Sites that use higher than this space limit has to be upgraded to next available accounts such as VPS or dedicated account based on the usage. Failing to upgrade the account will result in suspension or termination of that particular website.
Any web site that uses a high amount of server resources (such as, but not limited to, CPU time, memory usage, and network resources, mail servers, Ftp servers, Http servers, SQL database servers) reserves the right to suspend that site immediately. This policy is only intended to prevent the misuse of our servers and to avoid interruption in services to other customers. Customers may be offered an option whereby Cantech Networks continues hosting the website for an additional fee or upgrade to a higher account. Cantech Networks will be the sole arbiter of what is considered to be a high server usage level. Any Web Hosting and E-Commerce account deemed to be adversely affecting server performance or network integrity will be suspended/ terminated without prior notice.
3. UNLIMITED HOSTING ACCOUNT
Cantech Networks does not set any specific limits on the amount of disk space a hosting subscriber can use for their website, nor does Cantech Networks charge additional fees based on an increased amount of storage used, provided the hosting subscriber's use of storage complies with these Terms. Please note, however, that the Cantech Networks service is designed to host websites. Cantech Networks does NOT provide unlimited hosting for online storage, videos, images, audio, games, installers, executable files, backups, or archiving of electronic files, documents, log files, web spider or indexer, irc, torrent, file sharing, peer-to-peer activities, testing environment etc., and any such prohibited use of the Services will result in the termination of hosting subscriber's account, with or without notice. Accounts with an excessive database size (i.e., more than 2 GB) negatively affect the performance of the server. Cantech Networks may request that the database size be reduced to ensure proper performance or may disable the Subscriber's account, with or without notice. Hosting subscriber's can create multiple databases however size of each database should not be more than 2 GB. Bandwidth allocation is Unlimited but for fair usage not allowed for online storage, videos, images, audio, games, installers, executable files, backups, or archiving of electronic files, documents, log files, web spider or indexer, irc, torrent, file sharing, peer-to-peer activities, testing environment etc
A user may not exceed 20 % of total CPU usage for more than 90 seconds. Usually the reasons for such a spike in usage are poorly written php,cgi, perl or other scripts. If cron jobs are run, it must be scheduled at minimum of 15 min once and not less than that. Running MySql queries for more than 15 seconds is not allowed.
Sites that attract DDOS attacks or automated attacks cannot be hosted in any of the accounts. If found to violate such a term, the account will be immediately suspended/ terminated without prior notice. The customer/ reseller has to immediately change the name servers out of our servers.
Inode count in a particular account may not exceed 75000. A single inode represents a file in your website ( Includes image, files, emails etc). Frequent creation and deletion of inodes is also prohibited. Most of the cases inode generation is too high due to default or catch all mail ids. It is better to keep them as :fail: which will avoid mails getting stacked up in the server thus increasing inodes creation.
6. Back Up
Cantech Networks will make every reasonable effort to keep your data at safe location but is in NO way responsible for the management and backup of all your and your customer data and all updates, upgrades, emails and patches to any software that customers use in connection with Cantech Networks services. You agree that you are solely responsible for maintaining back up of your website files, emails, database etc at your end.
7. Bandwidth Usage
Per site should not exceed more than 50000 MB Bandwidth per Month in shared/ reseller account. Each account is allotted with certain bandwidth limit on monthly basis. In case an account should exceed the allowed limit, Cantech Networks reserves the right to keep it suspended till the next bandwidth calculation period starts. Customer may be presented with options to upgrade to a higher account and/ or purchase additional bandwidth. Cantech Networks also reserves the right to terminate the account and charge you for the excess usage in your account.
8. Database Usage
Running queries which takes longer than 15 seconds are prohibited.
Mysql databases can be managed using php my admin available in the hosting control panels. Remote accessing of MySql database using local applications or programs is not allowed.
MS Sql database can be managed using web based control panel. Remote accessing of Mssql database is allowed.
Database space is included along with the hosting account space. But to make sure that no single database monopolizes database server resource, any single database cannot be more than 2 Gb in space in shared/ reseller hosting accounts. Sites that have databases which exceed such a limit will be offered with higher level package where in they can upgrade and keep using it. The customer has to either upgrade the account or cut down the usage in database.
You must always maintain a positive credit balance in your account. You can find list of payment options at www.cantech.in
Please note that Cantech Networks offers various payment options for ease of payment to the customer. Transaction fees, service charges of such payment options are separate and must be added to your total account fee separately and paid in total. Once you make the payment, you must intimate Cantech Networks by creating a ticket in favor of Billing Team with full details such as To which of our account payment was made, Mode of payment, Amount paid, Service for which the amount is paid, Date of payment and other payment details such as Bank, Branch, Account number details. If no such intimation is provided, account setup or renewal or other account related functions cannot be completed. Cantech Networks will take 48 hrs-72 working hrs to verify and execute an order. Usually it takes only few min, but in rare cases we may have to verify fraudulent payments and hence 48 hrs-72 working hrs will be the time taken to verify and execute an order.
It is customer responsibility to intimate Cantech Networks about the payment & other details and make sure that an domain/ account renewed. Domains/ Accounts must be renewed atleast 30 days prior to expiry to prevent last minute glitches, act of god, issues at registry's end etc.
It is the responsibility of the customer to make sure that correct and working email id is in file with Cantech Networks. Cantech Networks will send all email alerts about renewals, registration, transfers, offers as a courtesy by email.
All account fee must be paid in advance in full before the actual term. Cantech Networks will charge 10% of the account fee or Rs.250, whichever is higher as a late fee
Cantech Networks will execute order only when the payment is fully reflected in our official bank accounts. Part payments will not be added to an account. If transaction or processing fee is not added with the amount paid, Cantech Networks will only add the exact amount after deducting such a processing fee. Returned cheques will attract Rs.500 towards check returning charges and admin charges. Once a cheque is returned, the customer will have to make all further payments as Cash/ Bank Account Transfer to our accounts and no other mode of payment will be accepted. Outstation cheques will attract Rs.100 as collection charges.
No payment has to be sent to us directly. All payments must be paid directly to our Bank Accounts
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Cantech Networks only adds domain credits to a customer account. We will not register/ renew/ transfer any domain name/ hosting. It is the sole responsibility of the customer to register/ renew/ transfer domain name/ hosting.
2. Billing/ Price Changes/ Discounts & Coupons
Cantech Networks policies and prices are subject to change without notice. Any price changes become effective in the next billing cycle except in exceptional cases such as volatility in International Currencies and other factors which are not in Cantech Networks hands. We reserve the right to change pricing, resources, features of plans that are displayed in our websites or partner websites.
Discounts/ Coupons offers are one time only and are not applicable during the renewal of the account. Discounts / Coupons are for first time customers only and the same customer cannot avail other offers for the same account/ domain on a later date. If found in violation of these terms, the discount or offer will cancelled and additional invoices will be added to your account.
3. Domain Registration/ Renewal/ Transfer
Cantech Networks is NO way responsible for delayed in Domain registration due to payment verification, Customer is responsible to maintain positive credits or timely renewal payment if customer fails to make timely renewal payment Cantech Networks is NO way responsible for any lose.
Hosting plans will automatically expire until a plan is renewed. In order to cancel service, you must contact Cantech Networks Billing Team by creating ticket in the support area with proper payment details and account details. Cancellation requests must be received by Cantech Networks a minimum of thirty (30) days prior to the end of your Billing Cycle. Cantech Networks will confirm the cancellation request when it is processed. If you do not receive a confirmation, please contact Cantech Networks as soon as possible.
Strictly there are NO refunds for Domain Registration/ Renewal/ Transfer.
Strictly NO refunds will be processed for package that are cancelled during the FREE period. [ For example, In a 2 +1 year pack, the last year is provided as Strictly NO refunds will be processed for package that are cancelled during the FREE period. [ For example, In a 2 +1 year pack, the last year is provided as FREE and hence no refund can be processed for/ during that period ]
All request for refund must be provided in writing by creating a ticket in the support area. Only refund request that does not fall under any of the above conditions will be responded or taken into consideration. The maximum refund possible is 80 % of account fee that is paid in full advance before account setup. Setup fee [ both levied or waived off ], Software costs, Administration costs, other third party expenses will not be refunded. Processing fee of Rs.250 will be charged for all refunds. Refund processing will take 30 days from the date of acceptance of refund by Cantech Networks.
Payment made by Cheques, NEFT, RTGS, Money Order will get refund credit to their client area credit balance. Online transaction made by Net banking, Debit card, Credit card, PayPal eligible for refund in their physical bank account.
No refund will be paid as cash as bank deposit. Refunds are bank cheques/ NEFT only. And in favor of Account owner as per our records. If you entered invalid name while signup then you are not eligible for refund.
Resellers are responsible for servicing their clients. Cantech Networks does provide service to a Reseller's Client. Customers are required to use the Cantech Networks network responsibly. This includes respecting the other customers of Cantech Networks. Cantech Networks reserves the right to suspend and/ or cancel service with any customer who uses the Cantech Networks network in such a way that adversely affects other Cantech Networks customers.
While Cantech Networks may monitor its service electronically to determine that its facilities are operating satisfactorily, as a general practice, Cantech Networks does not monitor its customer's communications or activities to determine whether they are in compliance with the TOS. However, when Cantech Networks becomes aware of any violation of the TOS or other user agreements, Cantech Networks may take any action to stop or correct such violation, including but not limited to, denying access to Cantech Networks services and equipment or to the Internet. In addition, Cantech Networks may take action against a customer or a customer of such customer because of the activities of such customer. Cantech Networks anticipates that customers who offer Internet services will cooperate with Cantech Networks in any corrective or preventive action that Cantech Networks deems necessary. Failure to cooperate with such corrective or preventive measures is a violation of Cantech Networks policy and Cantech Networks reserves the right to take any such action even though such action may affect other customers of the Cantech Networks customer.
Cantech Networks and its, affiliates and associates shall not be liable, at any time for damages ( including, without limitation, damages for loss of business projects or loss of profits ) arising in contract, tort or otherwise from the use of or inability to use the Service, or any of its contents, or from any action taken ( or refrained from being taken ) as a result of using the Service or any such contents or for any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration of, or use of information contained on the service. No representations, warranties or guarantees whatsoever are made as to the accuracy, adequacy, reliability, completeness, suitability or applicability of the information to a particular situation. You agree that Cantech Networks has no responsibility or liability including but not limiting to the deletion, corruption, loss or failure to store any messages or content/ data maintained or transmitted by any Cantech Networks Service. You acknowledge and agree that no compensation shall be payable whatsoever with respect to the aforesaid by Cantech Networks.
Actions Taken by Cantech Networks
The failure by a customer/ reseller to meet or follow any of the TOS is grounds for account termination. Cantech Networks will be the sole arbiter as to what constitutes a violation of the TOS. Cantech Networks reserves the right to remove any account without prior notice and to refuse service to anyone at any time. When Cantech Networks becomes aware of an alleged violation of its TOS, Cantech Networks will initiate an investigation. During the investigation, Cantech Networks may restrict a customer's access in order to prevent further potentially unauthorized activity. Depending on the severity of the violation, Cantech Networks may at its sole discretion, restrict, suspend, or terminate a customer's web hosting account and/ or pursue other civil remedies. If such violation is a criminal offense, Cantech Networks will notify the appropriate law enforcement authorities of such violation. An unlisted activity may also be a violation of the TOS if it is illegal, irresponsible, or constitutes disruptive use of the Internet. Cantech Networks does not issue credits for any outages incurred through service disablement. Violators of the policy are responsible, without limitations, for the cost of labor to rectify any damage done to the operation of the network and business operations supported by the network, and to respond to complaints incurred by Cantech Networks.
By registering/ transfer your domain to Cantech Networks by default your personal details entered while signup will be show on public Whois database. If you applied for privacy protection add-on these details would not show in public Whois database. If details show in public Whois database that means anyone can see your details and contact you to offering various web services though call, sms, email. Cantech Networks never share their customer's personal details to any third party agencies, companies for any purpose.
Cantech Networks customers agree to protect, defend, hold harmless, and indemnify Cantech Networks, any third party entity related to Cantech Networks ( including, without limitation, third party vendors ) and Cantech Networks executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, subsidiaries, and co-subsidiaries with the same parent company as Cantech Networks, from and against any and all liabilities, losses, costs, judgments, damages, claims, or causes of actions, including, without limitation, any and all legal fees and expenses, arising out of or resulting in any from the customer's use of Cantech Networks services.
Customers may not assign or delegate their rights or obligations under the TOS or other agreement for Cantech Networks, either in whole or in part, without the prior written consent of Cantech Networks.
The Cantech Networks service is provided on an as is, as available basis without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose or non-infringement. Cantech Networks expressly disclaims any representation or warranty that the Cantech Networks service will be error-free, secure or uninterrupted. No oral advice or written information given by Cantech Networks, its employees, licensors or the like, will create a warranty; nor may you rely on any such information or advice. Cantech Networks and its partners/ reseller and suppliers will not be liable for any cost or damage arising either directly or indirectly from any transaction or use of the service.
Cantech Networks will not be liable for delays in its performance of the TOS or Cantech Networks services caused by circumstances beyond Cantech Networks. reasonable control, including acts of God, wars, insurrection, civil commotions, riots, national disasters, earthquakes, strikes, fires, floods, water damage, explosions, shortages of labor or materials, labor disputes, transportation problems, accidents, embargoes, or governmental restrictions ( collectively, Force Majeure ). Cantech Networks will make reasonable efforts to reduce to a minimum and mitigate the effect of any Force Majeure. Not with standing anything contained elsewhere herein, nor will any event of Force Majeure suspend any obligation of customers for the payment of money due.
Nothing in this Agreement will be construed as creating a partnership or relationship of employer and employee, principal and agent, partnership or joint venture between Cantech Networks and its customers. Each of Cantech Networks and its customers will be deemed an independent contractor at all times and will have no right or authority to assume or create any obligation on behalf of the other, except as may be expressly provided herein.
The TOS, and/ or any other specific agreement for Cantech Networks services, constitutes the complete understanding and agreement between Cantech Networks and its customers. Except when expressly agreed to the contrary in signed writing by an authorized representative of Cantech Networks, the TOS supersedes any other written ( including digitized/ computerized ) agreement, oral agreement, and/ or agreement by conduct. This TOS, and/ or any other specific agreement for Cantech Networks services is between Cantech Networks and its customers only and will not confer any rights in any third party except as otherwise expressly provided by Cantech Networks.
Cantech Networks customers must be at least 18 years of age. Any individual under the age of 18 years ( .Minor. ) must have a parent or guardian accept the TOS in order for the Minor to become a Cantech Networks customer. A parent or guardian who accepts the TOS on behalf of a Minor will be primarily liable for ensuring complete and proper compliance with the TOS, including the timely and full payment of the charges for Cantech Networks services, and such primary liability will continue even when the Minor has attained the age of 18, unless the parent or guardian obtains Cantech Networks express written consent to the contrary. Any acceptance of the TOS or any other agreement for Cantech Networks services will be deemed null and void to the extent that Cantech Networks will not be liable in any way as a result of the Minor's age or legal incapacity or the Minor's use of Cantech Networks services.
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