How to Configure Customer Support Requests in WHM?
Understanding Customer Support Requests
The support request configuration in WHM allows you to define the official contact path for your users. When you provide these details, they appear on specific server pages like account placeholders or suspension screens. This ensures that a client never feels lost when they face a website issue.
Setting this up also helps prevent users from contacting the wrong person for help. It directs them straight to your own support portal or website.
Steps to Configure Support Contact Info
You can update your support information through the customization menu in your WHM dashboard. This process is very fast and changes the contact links for all your hosted domains.
Keep your company website link ready before you start the configuration.
- Log in to your WHM panel using your secure root or reseller credentials.
- Navigate to the cPanel section on the left and click on Customization.
- Locate and click on the Public Contact tab at the top of the interface.
- Type your official name in the box labeled Public Company Name.
- Enter your main website or help desk link in the Public Contact URL box.
- Click the Save button to store your contact information on the server.
Cantech Dedicated Support Features
Cantech offers high-quality infrastructure that makes managing your support requests much easier. We provide a stable environment where your custom links always work perfectly for your users.
Our technical experts are available 24/7 to assist you with any advanced server settings. You get the best tools to run a professional hosting business with every Cantech plan.
Frequently Asked Questions
Where will my customers see this information?
Your company name and link will show up on the default website pages of your users. For example, if a site is suspended, the visitor will see your contact link to resolve the issue. It also appears on “Coming Soon” pages for newly created accounts.
Can I use a social media link for support?
Yes you can put your Facebook or Twitter support page link in the URL box. However, it is more professional to use a dedicated support page on your own website. This helps build a stronger brand image for your hosting company.
Does this setting send me email notifications?
No this specific setting only displays your contact information to the public and your users. To receive server email alerts, you must configure your details in the Contact Manager section. These two settings serve different purposes for server management.
Is it possible to hide my company name from the public?
You can leave these fields empty if you do not want to show your information on placeholder pages. The server will then display the default generic messages without any branding. Most professional hosts prefer to show their name to assist their customers quickly.
