How to unsuspend accounts that exceed the bandwidth via WHM?
Introduction
The suspension of the account is the common practice in cases where a user exceeds the resource limits of his or her hosting plan. Administrators are frequently required to resume hosting services to such users promptly, particularly by resetting the limits or payment. WHM offers a simple utility that allows unsuspending of all accounts that have surpassed their assigned bandwidth in one action. This is a very convenient time-saving feature for server managers.
What are Unsuspend Bandwidth Exceeders?
Unsuspend Bandwidth Exceeders is a special option of WHM that is used to handle large numbers of accounts. Bandwidth is the quantity of data that is transferred to and from a hosting account within a specific time, which is normally a month. An account becomes a ‘Bandwidth Exceeder’ when it has exceeded its monthly data transfer usage limit.
When an account reaches this limit, WHM will automatically suspend it to avoid further overage. The specified tool enables the server administrator to remove the suspension of all the accounts that are currently marked as having exceeded their bandwidth. It is usually used at the beginning of a new month, immediately after the bandwidth statistics have been cleared, or when an administrator manually upgrades the limits of multiple accounts.
The suspension will not expire until the next system check, where the account will be re-suspended in case it goes over the limit again.
Steps to Unsuspend Bandwidth Exceeder Accounts
You can easily unsuspend all the accounts that have been automatically suspended because of overbandwidth usage in a simple process in your WebHost Manager (WHM). This operation is found in the Account Functions section that handles user account activities. These steps will assist you in bringing all the affected accounts back to service.
Step 1: Log in to Your WHM Root Account
You have to begin with the topmost level of administrative control.
Enter your root username and password into your WHM panel. This can only be done by a root user on all the user accounts in the server.
Step 2: Select the Account Functions Option
Find the main section on managing a user account.
Select the ‘Account Functions’ option in the WHM navigation menu. This category has tools that can be used to create, modify, and manage all the accounts in the server.
Step 3: Click on Unsuspend Bandwidth Exceeders
You must go to the specific tool for mass unsuspension.
Select the ‘Unsuspend Bandwidth Exceeders’ link. There will be a warning message stating that this action will remove the suspension of all the accounts receiving a bandwidth-exceeded message until the next system bandwidth check runs.
Step 4: Click on Proceed
Check the mass action to execute the command.
Click the Proceed >> button to confirm. The system will immediately process the request, and WHM will be able to unsuspend all the accounts that it had earlier labeled as ‘Bandwidth Exceeders’ because they had exceeded their transfer limits.
Resource Management Services of Cantech
Cantech provides excellent service and proactive management to assist the clients in avoiding unexpected bandwidth-related suspensions. We offer easy usage reports and flexible upgrade options. We are aiming to ensure that your websites are online and accessible always.
Clear Usage Reporting – We offer users easy-to-use features to monitor their monthly bandwidth usage to keep a close watch on it.
Scalable Upgrades – Our hosting packages can be scaled easily and quickly. You can also raise the bandwidth limit immediately to avoid the disruption of the service.
Proactive Notifications: Our system will automatically give notifications to both the client and our team in case an account approaches its pre-set bandwidth limit.
Conclusion
The WHM tool to Unsuspend Bandwidth Exceeders is a key tool that is necessary in managing a high number of hosted accounts effectively. It allows the server administrators to easily resume the services of users whose accounts were automatically shut down due to exceeding the monthly data transfer limits. This simple, one-click process guarantees continuity and effective functioning of the server in general. This role plays an important role in ensuring customer satisfaction following billing or limit changes.
Frequently Asked Questions (FAQs)
How often does WHM perform a bandwidth check?
WHM normally scans the bandwidth every 24 hours. This means an account that exceeds its limit could be suspended within a day, and the suspension applied by this tool is valid until the next daily check.
Will this tool unsuspend accounts suspended for other reasons?
No. It only applies to accounts that were suspended for surpassing their monthly bandwidth limit. Suspensions made due to non-payment, abuse, or manual suspension should be unsuspended separately.
What happens if a user immediately exceeds the limit again after unsuspension?
When the bandwidth statistics have not been reset and the account is still showing over the limit, then it is likely to be re-suspended during the next automated bandwidth check. The administrator needs to either first increase the user’s limit or wait for the monthly reset.
Where can I find the bandwidth usage statistics for an account?
You can find the bandwidth usage statistics for any user account in WHM under the Account Information section. The View Bandwidth Usage feature gives detailed consumption data for all hosted accounts.
Is there a way to prevent an account from being suspended for bandwidth overage?
Yes. Before an account reaches its bandwidth limit, you can manually increase the bandwidth limit. Alternatively, modify the hosting package to include unlimited bandwidth, but this is not normally advisable in the shared hosting setup.
