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How To Create Custom Error Pages In Plesk?

This article is about how to make custom error pages in Plesk. For example, some of your website visitors or users might enter the wrong URL or are not permitted to see certain folders and will be confronted with an error page. Usually, webmasters and website owners make it a point to customize the error pages to include an error page with a company logo or a generic picture that links to the homepage or some other page of the website. You may have encountered some error pages that are fun.

It is important to remember that creating a custom error page is NOT REQUIRED. An error page is displayed regardless of whether or not a custom error page is created. If an error page is not set, a standard error page will be displayed.

How To Create Custom Error Pages In Plesk?

Step 1: Make a Custom Error Page

To make the content of the custom error page, use the Plesk File Manager. In the File Manager, you can make a new file and edit it live on the web server.

Another way is to write the custom error page using the text editor of your choice and then upload that file to your account.

Step 2: Enable the Custom Error Page

To enable custom error pages:

Log into Plesk.

In the left sidebar, select “Websites & Domains.”

Find the domain for which you want to create the custom error page and select “Virtual Directories.”

Select the “Error Documents” tab.

Find the error condition you want to change and click on it.

In the “Edit Error Document” page, for the list box labeled “Type,” you can choose one of the following options:

  •  Default: The website shows one of the Windows IIS default error pages.
  •  File: The file you choose should already exist in the error-docs directory.
  •  URL: The error document should be located in a directory that is not error_docs.

In the “Location” text box, type in the filename or URL of your custom error page.

Click on OK.

Modifying your error pages is a detail that changes your site’s user experience for the better. Instead of showing a “404 Not Found” pages, a custom error page can help customers get back to the home page, provide a search box, or even use some of the brand imaging to feel like a broken link is not such a big deal. After custom error documents are set up on Plesk adn the HTML documents have been added, your website is able to be more professional and polished. Even more, it is able to keep the user on the site longer, rather than losing them at what would have been an exit point, providing the newly found opportunity to engage them further.

March 31, 2026