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How Do I Track Email Sent/Received Status in cPanel?

If there is an issue with sending and receiving emails in cPanel, you can track these emails by running a delivery report to check the status of emails. Delivery report will give you a complete summary of emails sent and received.

This blog explains the steps to track the sent/received status.

Steps to Track an Email Delivery

  • Login to your cPanel account with the username and password.
  • Go to the “Track Delivery” option.
  • The track delivery page opens. Here, scroll down and check the boxes:
  • Show Success, Show Failures and Show In-progress.
  • Now, Click on the icon “i” which is under the “Actions” column.
  • This will display the detailed status of an email.

Also use the below options to filter the results for Delivery Report table:

Options Description
Show Blocked & Failed This option filters the table and only displays email delivery failures.
Show All It displays all the email deliveries and also updates the Recipient Email (optional) search results.

FAQ’s

How do I find my email in cPanel?

To find my email in cPanel:

  • Go to http://your domain name/webmail.
  • Log in to cPanel account.
  • Select a preferred webmail client.
  • The selected webmail client will open.

Where are the cPanel mail logs?

They are located in the /usr/local/cpanel/logs directory. This access_log has all traffic to WHM, cPanel, and webmail over http.

How do I activate my cPanel email?

To Set up the cPanel email accounts:

  • Log in to your cPanel account for your Web Hosting (cPanel) or VPS Hosting.
  • Under Email, select Email Accounts.
  • Select and Create.
  • Enter a username and password
  • Select and Create.

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June 10, 2025